Make a chart with the heading, “Troubleshooting,” write down an issue from the list and under it two columns labeled “Cause” and “ Fix.” Ask students what they think is causing one of the items on the “Issues” list, and record it in the “Cause” column. Model one or two entries on this chart, like the one below: Then ask what they did or could do about that problem, and put the answer under “Fix.” Sometimes it’s easier to go the other way – Figure out the “Fix” first, and then decide what the “Cause” was. Model this process, by creating one entry on the chart, something like this:
![](/images/Sample Issue, Cause, Fix Table.PNG)